Digital Support Volunteer

For help using your computer or laptop you can book a session with our digital buddy

• Every Monday from 2pm to 4pm.
• Every Tuesday from 2-4pm.
• Every Wednesday from 1pm to 3pm.
• Every Thursday from 5.30pm to 6.30pm.

Sessions must be booked in advance by emailing [email protected] or in person at the library.

If you would like to speak to someone at a library about Digital Buddies please telephone 03456 009 009 and press option 6 and ask to be put through to the library. Our lines are open 9am to 5pm Monday to Friday excluding bank holidays.

Our Digital Buddies can:

• Support learners to use computers/laptops independently in the library for the first time: this will cover logging on to the library Wi-Fi, booking a library computer, logging on/off.
• Promote the use of library virtual services, including the library Solus app and membership.
• Introduce our online reference pages including daily newspapers, family history websites and Which? Magazine.
• Download eBooks and audiobooks.
• Support learners to practice IT skills by introducing them to suitable learning websites.
• Support learners to undertake basic computing tasks including: File management; opening, closing, editing, saving and printing files; Navigating and searching the internet; Using email and attachments; Basic use of MS Word; Storing and organising photographs; Using Skype and social media; Online shopping
• Assist with iPads, smart phones and tablets.