Job Summary
We are seeking a dynamic and experienced Lead Supervisor to oversee day to day operations within the hospitality sector. This role is pivotal in ensuring efficient and secure transactions while fostering a culture of excellence in service delivery. The ideal candidate will possess strong leadership skills, a background in culinary or hospitality management, and a passion for team development.
Duties
- Supervise and manage the payments team, ensuring high standards of service and efficiency.
- Oversee food preparation and production processes to ensure compliance with food safety regulations.
- Collaborate with kitchen staff to streamline customer related to food service.
- Provide training and support to team members in areas such as, serving, and hospitality best practices.
- Monitor payment systems for accuracy and security, implementing improvements as necessary.
- Maintain records of transactions and assist in resolving any discrepancies or issues that arise.
- Foster a positive working environment that encourages teamwork and professional growth.
Requirements
- Proven supervisory experience within a restaurant or hospitality environment.
- Strong culinary experience with knowledge of food preparation and safety standards.
- Excellent leadership skills with the ability to manage and motivate a diverse team.
- Experience in food production, kitchen operations, or barista roles is highly desirable.
- Ability to work collaboratively across all areas to enhance service delivery.
- Strong organisational skills with attention to detail in managing payments and stock transactions.
- A commitment to providing exceptional customer service within a fast-paced environment.
