Most of our services are operating as usual today. Our main priorities remain the safety of the public, our staff and helping our most vulnerable residents to make sure they have all they need.

We continue to review the situation and you can find out the latest updates and advice on our website , twitter and Facebook at @GuildfordBC.

Please help by also passing the information on to your neighbours and anyone without online access.
We work together across the Council to keep our services running and minimise disruption. We also help our most vulnerable residents, particularly the elderly and the homeless who rely on our vital services, to make sure they are safe and have all they need. We ask everyone to support their local community in any way possible and to check on their neighbours to make sure they are well.

We plan ahead and work together with key agencies for a variety of emergency situations. Surrey County Council is responsible for schools, highways and gritting the roads and we help support them with clearing and gritting pavements wherever possible

Community care

We are operating as usual today and we contact our customers directly each day to let them know what is happening and to make sure they are ok.

• Community Meals will operate as usual today but drivers will make an assessment as to safe access where necessary.

• Community Transport will operate as usual today but drivers will make an assessment as to safe access where necessary.

Homeless and rough sleeping

Our staff work very closely with our partners to make sure that everyone who wants a place has somewhere safe and warm to sleep.

There is more information on our website

If you have concerns about anyone sleeping rough or who appears to be homeless please contact our local partner by emailing or calling them on 01483 302495

There is also a national rough sleeper Streetlink reporting line. Visit the Streetlink website to find out more or call them on 0300 500 901.

Recycling and food waste

All our crews are out collecting your food waste and recycling today and we’ll do our best to get to everyone with a scheduled collection. There could be some local disruption to collections depending on the conditions.
Please continue to leave your wheeled bins and food waste caddy out for collection.


We concentrate on helping customers and supporting our local business community to keep the town centre open for business.

We are operating a near normal service and are assessing each car park and will close any that we feel are unsafe. As we expect the weather to improve, it is highly likely all car parks will be open later in the day. The Park and Ride services are operating as usual.

Keeping up to date in severe weather

You can access many of our services online and find more information and advice on our website.

For up to date information please visit or call us on 01483 505050.

We will also continue to post the latest updates on social media via twitter and Facebook.

More information and advice
Please also visit Surrey County Council’s website to find out more about local schools, highways and road gritting.
You can also follow @Surreytravel on twitter to get the latest travel updates.